DISCLAIMER

Contents Issues

Normally, we will complete the PACK OUT of your business, taking everything that is restorable, however, due to insurance company requirements, some items need to be removed by you, our customer. These are as follows:

Structural Concerns

In the ordinary performance of the cleaning and restoration process, some items and parts of the structure such as wallpaper, painted surfaces, paneling, appliances, cabinets, sinks, toilets, bathtubs, wood floors, tile flooring, carpets and other surfaces can be damaged and Encore will not be responsible for the damage. However, we will inform you and your insurance company of the approximate cost for rebuild or replacement so these are included in your repair estimate and provided to your insurance carrier or general contractor.

Valuable Property

Prior to beginning any work on your property, valuables and items that have special value may require special handling and must be listed as Secured Valuable Contents on the inventory by you, the insured. This will associate a value to your contents, for your records, while in our possession at the Encore facility. Refrigerators & Freezers Encore requires that all refrigerators and freezers be cleared of all perishable food prior to beginning any restoration process. The normal course of restoration as well as the transport and storage of such items can affect conditions, temperatures, and operations of these items.

Particleboard & Wood Furniture

Particleboard furniture, after any loss, may not be restored, and is subject to damage if moved. Therefore, we recommend that particleboard furniture be left for cleaning on-site to minimize further damage.